A Detailed Guide on Content Moderation for Trust & Safety

Ensuring a safe digital environment has become a top priority for forward-looking companies in the dynamically changing online landscape. 

Trust and Safety (T&S) programs are the essential building blocks of these efforts — both in order to deliver the necessary protection for users and to comply with local and global safety rules and regulations. 

Content moderation is one of the main and most powerful methods within Trust and Safety company policies. It ensures that all user-generated content published and distributed on a digital platform or app has passed a check for its appropriateness and safety. Moderation has become an indispensable tool for businesses of all venues — from social media and gaming to dating and media.   

But content moderation doesn’t come without its challenges, including large volumes of content to be reviewed, balancing between moderation and free expression, and misuse of AI technologies, among others. 

Different moderation methods offer different advantages and disadvantages, and below we take a look at how the various approaches can be used and combined — to achieve a company’s Trust & Safety objectives in the most effective way.

The Content Moderation Challenges that Trust and Safety Teams Face

Trust and Safety teams, whether in-house or external, are entrusted with a challenging task. They have to make the digital channels and platforms of a business safe and trustworthy for its customers by establishing and running highly effective T&S processes — while at the same time delivering on ROI expectations. 

No pressure at all! 

T&S teams have to shape and run a T&S program that identifies and manages risks that can negatively impact users and their experience with a brand. The programs have to be quite comprehensive so that they can ensure a safe and comfortable environment where customers can achieve their goals and feel at ease. This is how people’s trust in the brand can be enhanced — setting the ground for long-lasting relationships with customers. 

Most importantly, T&S policies have to protect users from any kind of abuse while also adhering to safety and privacy rules applicable at local and international levels. And content moderation is the key to achieving both.     

All of this sounds straightforward, but it is certainly not an easy feat. The challenges of getting content moderation right are numerous — and have different contexts and specifics. 

Volume

First, there’s the volume. The amount of user-generated content that has to be sifted through is enormous — and it’s not only text and static images, but also includes more and more videos and live streams.  

Striking a balance between moderation and censorship

Then there’s the delicate balance between removing harmful content, protecting free speech and expression, and avoiding bias while ensuring a great user experience. This complex balancing act involves both ethical and practical considerations that account for legal requirements, cultural specificities, and company goals — all at the same time.  

Regulations

Naturally, legal compliance is a challenge on its own. Safety rules and regulations keep evolving along with new technology, and the EU’s Digital Services Act (DSA), the UK Online Safety Act, and Australia’s Online Safety Act are some of the prominent examples in this respect. Content moderation efforts have to be fully in tune with the latest regulatory activity — to ensure full protection for users and no liability for companies. 

Generative AI content

Last but not least, there’s generative AI. While AI is powering content moderation, on the other side are deepfake, misinformation and fraud. Voice cloning and deepfake videos are a major threat to a safe online environment, and they create a pervasive sense that nothing can be trusted anymore. As it becomes more and more difficult to spot what’s genuine and what’s fabricated content, content moderation efforts have to keep up.

The Pros and Cons of the Different Content Moderation Approaches

While the present and future of content moderation are tightly linked to technology and automation, there are different approaches — and each of them has its benefits. 

Currently, the most employed approach is hybrid, as it combines the best of manual human moderation and full automation. But let’s go briefly through each of the approaches. 

Manual Moderation 

In the first days of content moderation, it was all up to human moderators to clean up harmful and illegal content. This seems like madness from today’s point of view because people who did the job were exposed to the most horrific content. The growing amounts of user-generated content were unmanageable. The process was harmful, slow, and ineffective. 

Luckily, these days are gone — but human input remains important for the nuanced and balanced content moderation of many online platforms. 

Automated Moderation 

The development of AI created the possibility of automating content moderation, and this has certainly proved to be a big breakthrough in the field. Automation allows for the processing of huge amounts of text and visual data, as well as the real-time moderation of complex content like live streams. Automated moderation is very good at identifying and removing content that is clearly illegal, explicit, or spam.  

Naturally, automation has its downfalls. While precision has dramatically improved since the early days of AI content moderation, social and cultural nuances and contexts can still be challenging. 

Hybrid Moderation 

The hybrid approach puts together the best of both worlds — reaping the power of AI automation that provides scale and efficiency, while adding the precision and subtlety that human moderation allows for. 

The combination provides for a constant balance between the productivity of technology and the social veracity and accuracy that only people can provide. The moderation tools mark content that is not straightforwardly inacceptable — and then it undergoes human review. 

With continuous use, machine learning algorithms get better and better. The input from human moderators helps the AI platform develop a better understanding of more delicate elements in content, as well as their cultural meanings. The amount of content that gets processed also helps the platform learn and improve. 

Buy vs. Build а Content Moderation Solution

Besides the different content moderation approaches, Trust & Safety teams have two main options for AI content moderation that they can choose from. They may decide to develop in-house content moderation tools or to use third-party vendors — also known as the build-or-buy dilemma. 

Each option has its benefits and challenges — and the choice should be tailored to the particular needs of the company and its Trust & Safety team. 

In-House

The path of creating in-house content moderation solutions is seen as giving the highest level of ownership over the tool and ability to craft it according to the specific business needs. However, it is certainly the most labor-intensive one and requires significant internal expertise in the field. 

More specifically, companies have to add to their teams experts in advanced machine learning and AI, AI model training and optimization, and image and video processing. They also have to ensure the necessary infrastructure and resources, which entails computational power and data management. Last but not least, a major factor are the high development costs involved in creating an in-house moderation platform, as well as the lengthy time-to-market of the solution. 

While building an in-house content moderation system might seem like the only way to maintain control and customization within the company, this path poses substantial challenges, especially for companies lacking expertise in image recognition and AI model training. 

The in-house option usually makes the most sense for companies that are involved in digital security, Trust and Safety, and similar fields. 

Third-Party Providers

With the growth and development of content moderation platforms, the option to use third-party vendors has become popular for many companies of all sizes. 

Content moderation platform providers are top specialists in the field, employing the most cutting-edge AI content moderation tools. Since their focus is on building the best possible moderation platforms, they have the know-how and bandwidth to keep up with technological advancements, legal requirements, and usability expectations. 

Using third-party content moderation providers ensures a high level of expertise and efficiency in the moderation process, as well as a guarantee for staying on top of digital and legal threats, but ownership of the moderation tool is not with the business. However, vendors provide solid options for data protection and privacy, as well as a high level of flexibility in terms of customization and features. 

Introducing Imagga’s Robust Content Moderation Solution

Imagga has been developing AI-powered content moderation tools for more than a decade — and the results are impressive. 

Our state-of-the-art platform identifies and automatically removes illegal and harmful content in images, videos, or live streams — including adult content, violence, drugs, hate, and weapons, among others. It boasts eight classification and detection models that target different types of unwanted content. The tool is also equipped to detect AI-generated visuals so that users can be warned about fabricated or fake content and protected from fraud and hate speech. 

Packed with all these capabilities, Imagga’s content moderation platform provides a robust tool for Trust and Safety teams to get their job done in an easier and faster way. 

Rolling out Imagga in your systems is a straightforward process. You can easily deploy the content moderation API and start using it in no time. 

In case you want to make a hybrid mix between automatic AI content moderation and human input for subtleties, you can use our AI Mode hybrid visual content moderation platform. It allows for the seamless coordination and connection between automation that allows large-scale processing and human moderation for precision and nuances. 

Get Started with AI Content Moderation Today

Ready to explore how AI content moderation can boost your Trust and Safety program? Get in touch today to learn how you can seamlessly integrate Imagga’s content moderation solution in your workflow. 


The Power of Content Moderation in Protecting Dating Platform Users

Online dating platforms have to be a safe harbor for people looking for romance and honest human connections — or else they cannot serve their purpose. But the dangers posed by various malicious actors like scammers and catfishers are numerous.

Protection has thus become a high priority for dating sites and apps in their efforts to ensure a safe environment for their users, to shield their brand reputation, and to increase the satisfaction with their products. 

Content moderation based on AI is a powerful ally of dating platforms in their battle with harmful content, scams, and fraud. Besides user privacy and safety, content moderation is the key to scalable and immediate filtering, enforcing age restrictions, and protecting human moderators from exposure to harmful content. 

In the visual age of our digital world today, especially important is the robust AI-based visual content moderation. It is the only way to perform powerful and accurate real-time monitoring of images, videos and live streams.    

Below you can find the seven top ways in which automated AI content moderation helps dating platforms protect their users and create thriving and safe online communities.  
 

1. Dealing with Inappropriate Content

Harmful, illegal, and offensive content is ubiquitous online — and dating platforms are a primary target for malicious actors that want to distribute such content. It is often included in user profiles, and of course, in private messaging between users. 

Having to constantly deal with irrelevant, abusive or explicit content is not optimal for people who turn to a platform to seek companionship and romance. In fact, it is a primary factor in dropping out of an online community — which is exactly the opposite of what dating platforms aim for. Inclusivity and safety are thus of primary concern. 

Content moderation solutions based on AI tackle the big issue of inappropriate and harmful content with growing efficiency, accuracy and speed. Powered by constantly evolving machine learning algorithms, these solutions automatically filter out the content that is categorically not fit for the platform. They also flag content that is dubious — which then gets reviewed by human moderators to balance out protection and freedom of expression. 

2. Scam and Fraud Prevention

Looking for love — and getting scammed instead. This is a classic scenario that many people either experience or are afraid of, and for a good reason. Dating platform users need, more than ever, reassurance that they are communicating online with real people with honest intentions. 

With the help of AI content moderation, platforms are now able to provide this reassurance and protection. Checking the authenticity of user profiles can be automated with scanning of profile photos and analysis of profile information and patterns of behavior that point to scam and fraud. 

Content moderation also provides effective monitoring for catfishing and bot activities. It allows platforms to minimize unwanted promotions, spam messaging, ads, money requests, and harmful links sharing, among other inappropriate content. 

The AI-powered verification of profile authenticity has become an essential way to provide a safe and trustworthy environment where people can relax and focus on meaningful exchanges with potential soulmates. 

3. User Privacy and Safety First

Ensuring a protected online environment is, clearly, of paramount importance for dating platforms — and user privacy and safety are central. In their private communications, people may be tempted to or lured into sharing sensitive private data, such as addresses, phone numbers, bank details, and more. 

In such cases, dating platforms can use content moderation to identify and block the sharing of private data in order to shield users from harm and make sure their privacy and personal information is protected. 

Other ways to ensure user safety is monitoring for stalking and abusive activities by other users. People can report such behavior, but with content moderation, dating platforms can also be a step ahead and have an overview on user activity that might be harmful for the rest of the online community. In addition, content moderation can provide personalized options, so users can set stricter filters for protection if they want to. 

4. Safeguarding Minors

Enforcing age restrictions is a must for dating platforms, since they are targeted at individuals that are not minors. But checking the age of each and every user — especially when minors may try to conceal their age — can be a daunting task. 

Content moderation comes in handy in this situation as well. Visual moderation helps analyze the images shared by users to assess their actual age and crosscheck it with the information they are sharing. In case the visual materials show a minor, the platform will be able to apply the age restrictions effectively. 

The protection of minors is also active in in-app communication, where content moderation provides monitoring for harmful content sharing, abuse, and other potential dangers for younger users who have illegally gained access to the platform. 

5. Protecting Human Moderators

With the focus on protecting users through content moderation, it’s important not to lose sight of other actors that need protection — in this case, human moderators. Most digital platforms still employ people to check content, especially in more tricky situations when automated content moderation needs human input for precision. 

But AI-powered content moderation, nonetheless, has taken an immense burden off of human moderators. In the early days of moderation, it was all up to the people who had to manually go through every piece of user-generated content. The psychological harm that this can lead to is massive, including desensitizing, depression, and more. 

Automated content moderation thus is central to protecting human moderators who, at the end of the day, have to make some tough decisions. However, they are no longer exposed to the most horrific content — because it is automatically removed by effective machine-learning algorithms. 

Plus, when AI content moderation gets the heavy lifting done, people on the job can focus on tackling the truly complicated cases where human judgment is needed, rather than sifting through unimaginable amounts of harmful and explicit content. 

6. Scalable Real-Time Monitoring

Scale and speed of content moderation might seem like factors that only concern the efficiency that businesses seek. But in this case, they are essential for dating platform users too — because they need real-time protection mechanisms that can handle huge amounts of data. 

AI-powered content moderation solutions have developed significantly in the last decade. They are now able to process immensely large volumes of textual and visual information and to identify and remove unwanted and illegal content. 

What’s more, only automated content moderation can provide the necessary speed of action to prevent the spreading of inappropriate content and dating users’ exposure to it — and 24/7 availability of protection. Visual content moderation powered by AI can analyze and filter out harmful content in real time, at any time, from images, videos, and, most impressively, live streams. 

With the growing use of content moderation, machine learning algorithms get better and better. Their accuracy and ability to recognize nuances and different contexts improve — making it an indispensable element in the protection of dating platforms. 

7. Positive User Experience 

What makes for a positive user experience on a dating platform? It’s the feeling of being in a safe space, backed up by solid community standards and Trust and Safety protocols. It also entails that the dating app or site is consistent and predictable in its policies and actions. 

The factors that contribute to people enjoying a dating platform are numerous, and of course, they include how much luck they have in striking meaningful conversations with matching partners. But besides the streak of luck, the focus is on this feeling of safety and of being cared for. 

Protection from harmful content, fraud, spam, stalking, predatory behavior, minor abuse, as well as ensuring inclusivity, respect and safeguarding of dignity  — all of these factors contribute to the positive experience of a person who has become a member of a dating platform in order to seek love and companionship. 

This, in turn, helps solidify the brand reputation of a dating site or app, making it more popular and preferred by people — which in turn, grows the pool of potential candidates for matchmaking. 

Imagga’s State-of-the-Art Content Moderation Solution

Imagga is a trusted partner for a wide array of digital businesses that want to provide a high level of protection for their online users through cutting-edge content moderation.

Our solution helps dating platforms, among others, follow their Trust and Safety regulations with state-of-the-art content moderation. Imagga’s platform monitors and automatically gets rid of harmful, illegal, and fraudulent content that can affect dating users — including images, videos, and live streams. It prevents exposure to content containing violence, drugs, hate crimes, not safe for work, weapons, and more. 

Imagga has a dedicated adult image content moderation solution that comes in especially handy for dating platforms. The NSFW categorizer ranks content in three categories: NSFW, underware, and safe. We also boast custom model training that allows for tailoring models to your specific needs. 

Integrating Imagga’s content moderation tools in your systems is seamless and quick. The deployment of our API is a clear process that allows you to provide effective user protection. 

Try Out AI Content Moderation Today

Get started with AI content moderation and discover its numerous benefits for ensuring safety and privacy on your dating platform. 
Get in touch with us to find out how you can easily integrate Imagga’s content moderation platform and offer safe dating experiences to users.


The Intersection of Visual Search and Social Media: New Avenues for User Engagement

Visual search is among the most popular uses of tech novelties that consumers can see and experience firsthand. It’s changing the ways in which we search for information and products online, make purchasing decisions, and share digital assets with peers. 

Technology is often ruling the headlines these days, with new frontiers constantly being surpassed, especially in the field of Artificial Intelligence. 

In a nutshell, visual search technology allows people to look for information online not on the basis of text queries, but by providing an image of the item they’re searching for. This is a tremendous change, as it shifts the focus from keyword-based queries and makes the process of searching online much more vigorous and flexible. 

A major application of visual search that we can already see in motion is in the field of e-commerce businesses. With its help, users can easily upload a photo of the item they’re looking for — and get purchasing suggestions. This has been a major attracting force for younger customers — Gen Z and millennials — because of the convenience, ease of product discovery, and high level of personalization. 

But AI visual search is being employed in other cases too: such as in search engines like Google, in websites, and more. 

Then social media comes in the mix: how do visual search and social media join forces to boost user engagement?

Let’s get started with the basics first and go over the way visual search functions and where it’s already being used. Then we can dive into its intersection with social media and the exciting opportunities that it presents to both businesses and individuals. 

What Is Visual Search?

Visual search entails performing an online search by using a visual query instead of a text-based one. 

By employing AI, search engines are able to ‘understand’ the images and videos that users provide for their queries. Computer vision allows search engines to grasp the content, as well as the context, of the visuals in the blink of an eye — and then provide relevant visual and text content to the user. 

The implications of visual search in terms of user experience are immense: it makes online searching a completely different and improved process. It brings a high level of flexibility and convenience to users, especially in cases when people can’t remember or define their query in text form. 

Visual search has proven quite attractive for younger people who are highly tech-savvy and are used to operating with visuals in their everyday digital use. At the same time, the new technology is becoming prevalent and more and more people are discovering its perks — such as the speed of searching and ability to get much more robust results from visual queries. 

But how exactly does visual search work? It’s all about AI, obviously, or more precisely — image recognition and computer vision. By using machine-learning algorithms, visual search engines are able to recognize and understand what an image contains. 

Image recognition is, in fact, the powerhouse behind this capability. It allows the identification and categorization of objects, backgrounds, and various details about an image. The most interesting aspect of image recognition, being based on AI, is that it improves with use due to the use of machine-learning algorithms. The more images it processes, the better it becomes — and its accuracy and speed increase. 

Let’s consider an example. When an image recognition platform processes images of clothes, for example, it examines each pixel and compares the new data with its previous knowledge gathered from identifying images of clothes. With each new image, it improves its ability to recognize colors, size, styling, and other details about clothes. Thus, through image recognition, the search engine is able to provide search results of similar clothes to the user’s query from its database. 

The Practical Uses of Visual Search Today

Visual search is already abundantly used online — from Google search, Amazon and Microsoft through a myriad of e-commerce websites to image-based social media platforms like Pinterest and Instagram. 

The visual search functionality in Google is available through Google Lens. Users can select an image or a segment of a website to start their visual query. The search engine will yield results connected to the visual query in the form of relevant websites, images, products, and text content. 

E-commerce companies are already using the opportunities of visual search extensively. Some of the fields in which it has become quite prominent include fashion and home decoration, among many others. 

For example, users can provide a screenshot of a sofa they like — and the search engine of the e-commerce platform would provide them with similar products from its database. Or, users can upload an image of a fashion outfit they want to have, and they get matching suggestions for products they can buy immediately. Thus consumers can easily make their purchasing decision without a lengthy search process.  

Visual Search and Social Media

At the intersection between social media and visual search, Pinterest has been a clear trailblazer. Being one of most popular visual social media, it has long been experimenting with the power of visual search — and has seen high levels of user engagement because of this. 

Pinterest has been employing visual search capabilities since 2017, when it released

three visual search tools. With Pinterest Lens, users can take a photo with their phone’s camera and get related pins on the platform. Instant Ideas allows users to control the relevance of their Pinterest feed by selecting their most preferred pins and thus getting more accurate results in their feed. Last but not least, with the Shop the Look capability, Pinterest users can select items inside a pinned visual and search product listings to find that item for purchase. 

While Instagram does not support reverse image search, when combined with Google Lens, it does provide a powerful visual search combo. On Instagram, you can perform a visual search on a computer with a right-click, which makes a Google search on the basis of the selected image. 

In this respect, it’s worth mentioning that Google Lens has brought an immense advancement in visual search overall, particularly in terms of how social media and visual search interact. While Pinterest was the main force with its three visual search tools, Google Lens has been key in making visual search popular in a general sense. Beyond e-commerce and shopping, with Google Lens users also get quick and easy access to QR code identification, item recognition (like identifying plants and animals), location identification to provide business spots, reviews and more, and even translation of street signs and restaurant menus on the basis of photos made on the go. 

Bing Visual Search, Snapchat Camera Search, and Amazon StyleSnap are just a few other examples of prominent uses of visual search at the cross-section of social media, search engines, and e-commerce. 

Boosting User Engagement by Searching Visually

Visual search has clearly revolutionized the way people are interacting with social media platforms — and both brands and digital marketers are trying to catch up with the technological advancements. 

It’s apparent that the only way forward is through visuals — and companies from all industries are aiming to adapt to this new digital reality. In order to stay ahead of the competition, brands can tailor to the specificities of visual search so they can provide seamless, intuitive, and personalized experiences to online users. 

The main goal for businesses that want to grow their user base and engage with existing and future customers is proper optimization of content for visual search — both on social media and beyond. 

In the case of visual social media platforms like Instagram and Pinterest, the optimization process for brands entails inclusion of appropriate hashtags and using the features for visual search to expand the company’s presence. Products can be included in single social media posts and promoted for better visibility — and the images used can then be included in various visual search queries. 

But there’s much more that can be done to unleash the potential of visual search. For example, brands can put effort in creating high-quality visual content that is both visually pleasing and informative —  including infographics, product visuals, videos, and much more. These visual assets can then be shared on social media where they can reach a wider audience through the visual search capabilities and thus engage more users. Visual search also opens up numerous new possibilities for influencer marketing, especially for fashion and home decoration brands. 

Brand discovery can also be boosted through visual search optimization of the company website. More specifically, brands can bet on good images in optimal size and format, accurate image titles, adequately written alt texts, and informative descriptions and captions for CMS platforms. Using geotagging and long-tail keywords for images are also recommended techniques.

All of these aspects would allow for better search engine indexation. In turn, the more a brand’s visual content is understood by visual search engines, the higher would the discoverability of its products and engagement with end users. 

Use the Power of Image Recognition with Imagga 

At Imagga, we are helping businesses in various industries reap the benefits of AI-powered image recognition. Our solutions offer unprecedented accuracy and flexibility in image categorization, tagging, and visual search, among others.  
Get in touch today to explore Imagga’s robust image recognition solutions and see how we can help your business grow.


Image Recognition Market is Growing

The Image Recognition Market is Growing

Self-driving cars, face detection, social media content moderation — it’s already difficult to imagine our world without image recognition powered by Artificial Intelligence. Digital image processing has become an essential element of the operations and progress for companies across industries, locations, and sizes — and for each of us as individuals, too.  The Image recognition market is rapidly growing!

In the last decade, the AI image recognition market, based on ever-evolving machine learning algorithms with growing accuracy, is making impressive steps. In 2023, the global market was evaluated at $53.29 billion. The projections are that it will reach 12.5% compound annual growth rate until 2030 — to hit the impressive $128.28 billion. 

But what is driving this massive development? 

It’s the perfect storm of diverse factors: major technological advancements, availability of funding, the ubiquity of mobile devices and cameras, and last but not least, shifts in consumer expectations about interactive visual user experience.  

The result is that numerous big industries have already implemented image recognition in various contexts — from retail, ecommerce, media and entertainment to automobile, transportation, manufacturing and security. The prospects are that adoption of image recognition will continue on a massive scale across verticals.  

In the sections below, we go over the basics about image recognition, the growth statistics and projections, and the industries driving the change, as well as Imagga’s pioneering role in the field.  

The Basics About Image Recognition and Computer Vision 

Before we delve into the numbers about the image recognition market growth, let’s get some definitions about the technology — and the nuances involved in image recognition and computer vision and their place within the broader fields of Artificial Intelligence and machine learning.

While the two terms are very close and sometimes even used interchangeably, there are some differences to note.  

Image recognition entails the identification and categorization of visual content, including objects, text, people, actions, colors and other attributes within an image or photo. The typical actions that can be executed with the help of image recognition tools include image tagging, image classification, detection and localization, as well as feature identification and extraction. They’re often powered by technology called convolutional neural networks (CNNs).

Computer vision, on the other hand, is a broader term. It includes not only image recognition, but also the process of grasping context and gathering data from visuals. The main techniques in AI computer vision include object detection, image classification, and image segmentation, as well as progressive new ones like generation of visuals, restoration, and 3D vision. 

The Numbers Behind the AI Image Recognition Market Growth 

What stands behind the $53.29 billion global market value of image recognition? Let’s delve into the findings of Maximize Market Research’s AI Image Recognition Market- Forecast and Analysis (2023-2029) and of Grand View Research’s Image Recognition Market Size, Share & Trends Analysis Report covering the period 2017-2030.

Naturally, the biggest share is North America, which made up 34.8% of the market in 2022 because of cloud-based streaming services’ expansion in the U.S. It also has the highest growth momentum at the moment, compared to Europe, Asia Pacific, Latin America, and the Middle East and Africa. 

The most quickly growing market is Asia Pacific, with a compound annual growth rate of 16.7% until 2030. The driving forces there include increased use of mobile devices and online streaming, as well as security cloud solutions and ecommerce. As for Europe, the projections until 2030 are promising major growth too, fueled by technological advancements in obstacle-detection for automobiles.   

The regional market penetration is the highest in North America, followed by Europe and Asia Pacific. 

In terms of field of application, the five main areas where image recognition has a major role include marketing and advertising (biggest share), followed by scanning and imaging, security, visual search, and augmented reality (with the smallest share). 

As for segments, the facial recognition one was the most prominent in 2023, driven by the increased security needs in the banking, retail and government sectors. In the next few years, the sectors projected to be the main driving forces for the image recognition market growth are marketing and advertising, as well as the service segment. In marketing and advertising, the need for improved user experience and better ad placement are key. As for the service segment, customization of image recognition tools for specific business needs is central. 

The main techniques in wide use include recognition of faces, objects, barcode and QR, patterns, and optical characters. In 2022, facial recognition accounted for 22.1% of the image recognition market, driven by the growing requirements for safety and security. Pattern recognition is expected to grow significantly, with its use in areas like detection of anomalies, recommendation systems, and more.  

Industries and Verticals Driving the Expansion

The expansion of the image recognition market is driven by the technological adoption in a couple of key industries and verticals, as observed in the Image Recognition Market Size, Share & Trends Analysis Report by Grand View Research and the AI Image Recognition Market- Forecast and Analysis (2023-2029) by Maximize Market Research. 

The major ones include media and entertainment, retail and ecommerce, banking, financial services and insurance (BFSI), automobile and transportation, telecom & IT, government, and healthcare, as well as education, gaming, and aerospace and security.

In the last few years, the retail and ecommerce segment had the biggest market share of more than 22%. This was largely due to the use of image recognition in online shopping, through which customers can search for items by making a photo of their desired object, shop the look, and similar functionalities. They have found wide adoption in fashion, furniture and other ecommerce sections.  

The other major segments were media and entertainment, followed by banking, financial services and insurance where image recognition is widely used for ensuring security and identification, and automobile and transportation, driven by the use of image recognition in self-driving vehicles.

In 2023, the revenue share was the biggest in retail and ecommerce, while the lowest was in healthcare. As for the forecast for the compound annual growth rate until 2030, the banking, financial services and insurance segment has the lowest projection, while healthcare has the highest.   

Imagga: A Pioneer and Major Player on the Image Recognition Arena 

Imagga has been working on cutting edge AI technology in the field of image recognition for more than 14 years now. We’re proud to be one of the pioneers and to continue our inventive approach to automating visual tasks for businesses across industries. We’re also happy to be on the list of key players in the field in the AI Image Recognition Market- Forecast and Analysis report by Maximize Market Research, alongside IBM, Amazon, Google, Microsoft, and more. 

Our product portfolio is constantly expanding and currently includes technology that powers up image and video understanding, content moderation, and pre-trained computer vision machine learning models. 

Imagga’s image recognition technology is packaged in easy-to-integrate APIs. They can be easily rolled out in the cloud or on premise, depending on the customer’s needs. We also offer custom model training which is essential for building custom models tailored to the specificities of the client’s data. 

Imagga’s mission is to provide companies with the most powerful tools to get the greatest value from their visual content. We help businesses improve their workflows, employ automation of visual tasks, and gain deeper insights into their visual data.  

The Exponential Development of Content Moderation 

Image recognition is at the core of AI content moderation — a particular use of visual processing and identification that has gained significant traction in recent years. 

With the unseen growth of social platforms and websites, as well as ecommerce and retail digital channels, the amount of user generated content posted online every second is simply unimaginable. But not all content is appropriate, legal, or safe from harm. That’s why many different types of online businesses have turned to content moderation — so they can provide user-friendly and safe platforms for shopping and socializing to their customers.

Automated content moderation has brought a major change in the field. It has a high rate of efficiency and protects human content moderators from being exposed to horrific visual content on a daily basis. In a nutshell, AI content moderation offers visual content screening and filtering at scale, full legal compliance, protection of content moderators, multilingual moderation, and an unseen level of productivity. 

While the most known field where content moderation is king is social media, its uses are numerous. Dating platforms, travel booking websites, gaming platforms, all types of online marketplaces and ecommerce, fashion apps and websites, video platforms, forums and communities, educational platforms, networking websites, and messaging apps — this is just a short list of the applications that content moderation has today. 

Unleash the Power of Image Recognition for Your Business 

With its solid pioneering role in image recognition, Imagga has been the trusted partner of all types of companies in integrating the capabilities of machine learning algorithms in their workflows.

Want to learn how you can boost your business performance and tools with image recognition? Get in touch with us to explore our ready and tailor-made solutions for image tagging, categorization, visual search, face recognition, and more. 


8 Prominent Use Cases of Visual Content Moderation Today

Visual content moderation is everywhere in our online experiences today, whether we realize it or not. From social media and online gaming to media outlets and education platforms, the need to make digital environments safe for everyone has brought about the necessity for filtering user-generated content—especially the abundant images, videos, and live streamings. 

Content moderation has changed dramatically over the last decade thanks to machine learning algorithms. A while ago, most content had to be reviewed by human moderators, which was a slow and potentially harmful process for the people involved. With the rapid growth of online content, it became apparent that content moderation needs a technical boost. 

Artificial intelligence has contributed to a massive upgrade in the moderation process. It has brought scalability that can match the sheer amount of content constantly uploaded online. Moderation platforms powered by the evolution of image recognition have additionally revolutionized the filtering process for visual content, as they can automatically remove the most harmful, inappropriate, and illegal items. 

To get an idea of visual content moderation's current applications, let’s review eight of its most prominent use cases and how it’s improving users' online environments. 

1. Social Media Platforms

Visual content moderation is of utmost importance for social media platforms. They are often under scrutiny because they handle inappropriate content, such as violence, extremism, hate speech, explicit content, and more. 

Moderation for social media platforms is especially challenging due to a few key factors — the sheer amount of user-generated content, real-time publishing and circulation, and nuances in context. It takes time and adjustments for algorithms to attune to spotting cultural differences in content. The same goes for finding the right approach and applying different tolerance levels towards sensitive content depending on the cultural background.  

Striking the balance between being lenient with harmful content and unnecessary censoring is a daunting task. The scalability and growing accuracy of computer vision is thus of immense help in content moderation for images, video, and live streaming.   

2. E-commerce Platforms and Classified Ads

The application of visual content moderation in e-commerce and classified ads is wide today. These platforms collect a vast amount of user data—not only through user-generated content. They also gather information through cookies, user profiling, and preference tracking, which feeds into the analysis of their user base and respective strategies. 

Some of the biggest issues that such platforms face include controlling and removing inappropriate and counterfeit product listings, as well as scams and fraud by bad actors. 

AI-powered image content moderation provides a way to handle the diversity and volume of product listings and to ensure the policy compliance of all posts and user accounts. 

3. Online Gaming and Virtual Worlds

Just like social media and e-commerce, online gaming, and virtual world platforms deal with abundant amounts of user-generated content. 

All the different elements in the virtual environment, such as user avatars, gaming assets, and exchanges between users, require moderation to prevent exposure to harmful and inappropriate content.  

Live streams are a particularly challenging aspect of visual content moderation for online gaming and virtual worlds. Real-time moderation is specific and requires a robust and well-planned moderation approach that AI can offer. 

4. Online Forums and Community Platforms

Online forums and community platforms are other types of platforms that rely heavily on user-generated content, which automatically means extensive content moderation. 

Online forums are often thematic, while community platforms can be attached to a certain brand, game, or product. 

In both cases, users contribute text and visual content in their exchanges with other community members. Content moderation thus aims to make the online environment safe while also providing users with the freedom to express themselves and communicate. 

5. Dating Platforms 

Dating websites and apps need to be particularly careful in their functioning because users expect a truly safe environment for their personal exchanges.

As with other online platforms, user-generated content must be screened to protect the community and allow free and safe communication. 

Visual AI is of immense help in moderating the visual content shared among dating platform users.  

6. Education and Training Platforms

Upholding quality standards is key for the success of education platforms, and like all other online platforms, they are susceptible to a number of content risks. 

Stopping plagiarism and copyright infringement, as well as monitoring the quality and compliance of educational content are thus of utmost importance for educational platforms. 

This requires robust visual content moderation, having in mind that a large part of educational materials today are in the form of videos — and AI-powered content moderation is the logical answer.  

7. News and Media Outlets

News and media outlets are facing unprecedented challenges in the digital age. Fake news, doctored content, and misinformation are abundant, creating a constant sense of uncertainty about what we can accept as true. 

To protect the truth in these interesting times, news channels and media platforms have to rely also on content moderation for their digital outlets — both for their own content and for user-generated content. 

Platforms that allow user comments on news content have to moderate large amounts of data to filter out misinformation, hate speech, and spam — and computer vision is a trusted tool in this process. 

8. Corporate Compliance and Governance

Content moderation is not applied only in user online platforms but has its place in corporate management, too. 

Data protection is of utmost importance for large companies that need to handle large amounts of data and have big teams. 

Visual content moderation based on AI comes in especially handy in spotting sensitive data being shared or distributed in breach of privacy policies. 

Learn How Visual Content Moderation Can Help Your Business

Visual content moderation is a must-have tool for ensuring user safety across various types of industries today. 

Powered by artificial intelligence and machine learning algorithms, Imagga’s computer vision platform is a trusted partner in optimizing visual content moderation.  
To learn how you can embed it in your business and get started, just contact us.


Image Recognition in Health Care

5 Innovative Uses of Image Recognition in Healthcare

Image recognition in Healthcare powered by Artificial Intelligence holds immense promise for revolutionizing the healthcare field—and it is already delivering on this promise. Through accurate object detection and ever-improving image classification and segmentation, AI-powered image recognition is the leading source of innovation in medical services. 

The most groundbreaking uses of computer vision today are in medical diagnosis. With the precision of image recognition in processing medical imagery and identifying various conditions, the overall accuracy of diagnostics and early detection can rise exponentially. The same goes specifically for cancer and tumor detection, whose early discovery is of the utmost importance for saving lives and improving patients' conditions.  

Yet another revolutionary use of image recognition-powered tools is in surgical assistance. Robotic guidance and analysis based on AI allows for unseen levels of precision and speed in performing operations, all the while reducing hospital stay and time needed for patient recovery. 

Image recognition also offers great advancements in inpatient treatment and rehabilitation. It allows flexible and tailor-made solutions for each individual and saves time and resources for medical institutions and practitioners. Computer vision capabilities also bring a powerful boost to human error prevention in medical diagnostics and treatment, along with improvements in specialist training and excellence.   

While privacy considerations around the use of AI in medicine are important and should always be addressed and resolved, the possibilities that image recognition offers in healthcare are massive. In fact, making the best use of the life-saving power that AI-based image recognition tools offer can be an important milestone for humanity.  

Let’s go through five of the most promising and innovative uses of image recognition in healthcare that are not science fiction — but are already in use in various places across the globe.

#1. Powerful Medical Diagnostics Based on AI

Speed and precision are crucial when it comes to saving people’s lives. Diagnostics is the first step to preventing detrimental conditions, prolonging life, and improving health. With the help of image recognition, medical specialists today are able to dramatically improve the accuracy of their diagnostics and the time needed for the process. 

Medical imaging based on AI, also known as medical image analysis, is especially helpful in the diagnostics process. It is being used in magnetic resonance imaging (MRI), X-ray, ultrasound, and other methods. Medical image analysis renders a visual model of internal tissues and organs, making detecting abnormalities easier and faster. This allows medical specialists to get better visual data and thus make informed diagnosing decisions. 

Besides the actual image recognition capabilities, AI-powered medical platforms can process large amounts of data in minimal time and use deep learning to acquire new knowledge — which complements the well-informed human judgment necessary in diagnostics. In addition, image recognition tools access and create large databases of medical cases that are irreplaceable in the process of comparing images and medical conditions in order to help diagnostics. Thus, AI-powered algorithms are better equipped to spot patterns and detect even minor condition changes — which in turn helps medical practitioners in their clinical decision-making and consecutive patient treatment. 

Some of the common uses of computer vision tools in medical diagnostics include detecting cardiovascular diseases, musculoskeletal injuries, and neurological diseases, among others.  

#2. Early Cancer and Tumor Detection Using Image Recognition

Medical tools based on image recognition can detect and analyze anomalies in computerized tomography (CT), magnetic resonance imaging (MRI), and positron emission tomography (PET) scans. Machine learning algorithms trained with enormous amounts of images can identify, compare, and process large data chunks to provide quick and precise detection of malignant formations.

Computer vision can help medical specialists, especially radiologists and pathologists, improve the early and accurate detection of different types of cancer and tumors. Platforms powered by image recognition can spot anomalies faster and more efficiently, thus helping medical practitioners in their assessment and diagnosis. 

Image recognition tools based on AI are already being used to detect and diagnose skin and breast cancer. They are particularly good at differentiating between cancerous skin lesions and other skin problems that are not life-threatening. Computer vision has also brought innovation and precision in breast cancer diagnosis, as it can identify cancerous areas faster than the rest of the tissue.   

#3. Precise Surgical Guidance Assisted by Image Recognition

Robot surgical guidance is another highly promising use of image recognition in healthcare. Based on the patient's medical records, robots process and analyze data so that they can assist surgeons on the operating table. Using AI, robots draw information from previous surgeries to provide surgeons with guidance and the best applicable techniques. 

The benefits of using robotic guidance are already clear. They include precision in incisions and faster hospital rehabilitation for patients. Robot surgical guidance has also been shown to reduce medical complications and the invasiveness of surgery procedures. Overall, robotic surgery assistance is boosting the safety and accuracy of surgeries in which it has been applied because it provides surgeons with a much higher level of control over the process. 

Robot-guided surgeries have already been practiced in a number of medical fields and in very complicated cases, including eye surgeries, heart interventions, and orthopedics, among many others. One of the biggest benefits that they bring to surgeons is the precise localization of the surgical area based on image analysis of CT, MRI, ultrasound, PET, and other techniques. This allows for better preoperative planning based on the patient’s exact 3D modeling and further feeds into improved guidance during the actual performing of incisions. 

#4. Better Patient Personalized Treatment and Rehabilitation 

Image recognition provides innumerable benefits in providing personalized treatment for patients, as well as effective rehabilitation and chronic illness care. 

An individual approach to diagnostics and personalized treatment is difficult to achieve without the help of technology because they are too time-consuming. Creating treatment plans that are specifically prepared to cater to the needs of the patient can be much more effective and can be realized with the help of AI-powered tools.

In the field of rehabilitation, computer vision tools allow medical practitioners to provide care and advice virtually so that patients can recover at ease in their homes. Specialists can provide the needed physical therapy consultations, while also tracking patients’ progress. In addition, image recognition technologies are also being used in fall prevention systems for elderly and injured patients. 

Virtual nursing assistants are another innovation that can further improve personalized treatment and rehabilitation. Virtual assistants can communicate with patients to help them with their medication, as well as to direct them to the most appropriate medical service providers. This extra care, available around the clock, can reduce hospital visits and provide better rehabilitation support to patients. 

AI-based image recognition applications are also very helpful in monitoring chronic diseases by tracking health metrics like vital signs, levels of activity, nutrition, and many other factors. Patients can thus stay on top of the data and take the necessary steps to alleviate symptoms. The data can then be used by medical practitioners to spot patterns and adjust treatment based on them. 

#5. Improved Error Prevention and Medical Excellence with AI

Decreasing the level of human error in medical services is a major area in which image recognition can provide significant innovation and improvement. For example, using convolutional neural networks in brain tumor detection has resulted in a reduction in human error and a boost in early identification and treatment. 

Besides reducing misdiagnosing and various other errors that lead to worsened health or even death of patients, AI-powered systems can also be useful from an administrative point of view. They can provide a repository for the diagnoses and processes for each patient, thus allowing for a higher degree of accountability and transparency in decisions and treatment. 

Image recognition has also found an important place in specialist training. One such area is surgeon training. Surgical platforms based on simulation offer a practical and effective way for novel surgeons to train their skills, gain confidence, and get feedback on their performance. 

In addition, image recognition models are used to help junior medical staff in their training and in actual diagnosing. Computer vision can assist them in deep analysis and accurate interpretation of patients’ scans so that they are sure they are not missing important details. Senior doctors can also use such capabilities to monitor and guide the work of medical staff in training. This can lead to a reduction of stress and improved confidence for junior doctors and the overall improvement of diagnostics. 

Image recognition allows for great improvements in various other areas to boost medical excellence. Some examples include tracking hospital hygiene and upholding high standards, preventing diseases and infections in hospitals, applying lean management techniques in healthcare, and many more. 

Imagga: Exploring The Power of Image Recognition in Healthcare 

Imagga offers all-in-one image recognition solutions that find powerful applications in a wide variety of fields, including healthcare. Our tools are based on the robust object and shape recognition and image classification, as well as power-up diagnostics, scanning, prevention, and more. 

Get in touch to learn more about how our machine learning-powered image recognition can boost your healthcare services. 

Check out Kelvin Health, our medical spin-off, to explore the capabilities of Thermography AI for easy diagnostics in a variety of medical contexts.


Beyond Human Vision- The Evolution of Image Recognition Accuracy 02

Beyond Human Vision: The Evolution of Image Recognition Accuracy

Technologies based on Artificial Intelligence are all the rage these days — both because of their stunning capabilities and the numerous ways in which they make our lives easier and because of the unknown future that we project they may bring. 

One particular stream of development in the field of AI is image recognition based on machine learning algorithms. It’s being used in so many fields today that it’s challenging to start counting them. 

In the fast-paced digital world, image recognition powers up crucial activities like content moderation on a large scale, as required by the exponentially growing volume of user-generated content on social platforms. 

It’s not only that, though: image recognition finds great uses in construction, security, healthcare, e-commerce, entertainment, and numerous other fields where it brings unseen benefits in terms of productivity and precision. Think also about innovations like self-driving cars, robots, and many more — all made possible by computer vision. 

But how did image recognition start, and how did it evolve over the decades to reach the current levels of broad use and accuracy that sometimes even surpass the capabilities of human vision? 

It all started with a scientific paper by two neurophysiologists in the distant 1959, which was dealing with research on cat’s neurons… 

Let’s dive into the history of this field of AI-powered technology in the sections below. 

1950s: The First Seeds of the Image Recognition Scientific Discipline

As with many other human discoveries, image recognition started out as a research interest in different other fields. 

In the last years of the 1950s, two important events occurred that were far away from the creation and use of computer systems but were central to developing the concept of image recognition. 

In 1959, the neurophysiologists David Hubel and Torsten Wiesel published their research on the Receptive Fields of Single Neurons in the Cat's Striate Cortex. The paper became popular and widely recognized, as the two scientists made an important discovery while studying the responses of visual neurons in cats and in particular, how their cortical architecture is shaped. 

Hubel and Wiesel found that the primary visual cortex has simple and complex neurons. They also discovered that the process of recognizing an image begins with the identification of simple structures, such as the edges of the items being seen. Afterward, the details are added, and the whole complex image is understood by the brain. Their research on cats thus, by chance, became a founding base for image recognition based on computer technologies. 

The second important event from the same year was the development of the first technology for the digital scanning of images. Russel Kirsch and a group of researchers led by him invented a scanner that could transform images into numbers so that computers can process them. This historical moment led to our current ability to handle digital images for so many different uses. 

1960s and 1970s: Image Recognition Becomes an Official Academic Discipline

The 1960s were the time when image recognition was officially founded. Artificial intelligence, and hence image recognition as a significant part of it, was recognized as an academic discipline with growing interest from the scientific community. Scientists started working on the seemingly wild idea of making computers identify and process visual data. These were the years of dreams about what AI could do — and the projections for revolutionary advancements were highly positive. 

The name of the scientist Lawrence Roberts is linked to the creation of the first image recognition or computer vision applications. He put the start of it all by publishing his doctoral thesis on Machine Perception of Three-Dimensional Solids. In it, he details how 3D data about objects can be obtained from standard photos. Roberts’ first goal was to convert photos into line sketches that could then become the basis for 3D versions. His thesis presented the process of turning 2D into 3D representations and vice versa. 

Roberts’ work became the ground for further research and innovations in 3D creation and image recognition. They were based on the processes of identifying edges, noting lines, construing objects as consisting of smaller structures, and the like, and later on included contour models, scale-space, and shape identification that accounts for shading, texture, and more.  

Another important name was that of Seymour Papert, who worked at the AI lab at MIT. In 1966, he created and ran an image recognition project called “Summer Vision Project.” Papert worked with MIT students to create a platform that had to extract the background and front parts of images, as well as to detect objects that were not overlapping with others. They connected a camera to a computer to mimic how our brains and eyes work together to see and process visual information. The computer had to imitate this process of seeing and noting the recognized objects — thus, computer vision came to the front. Regretfully, the project wasn’t deemed successful, but it is still recognized as the first attempt at computer-based vision within the scientific realm. 

Beyond Human Vision- The Evolution of Image Recognition Accuracy 02

1980s and 1990s: The Moves to Hierarchical Perception and Neural Networks 

The next big moment in the evolution of image recognition came in the 1980s. In the following two decades, the significant milestones included the idea of hierarchical processing of visual data, as well as the founding blocks of what later came to be known as neural networks.  

The British neuroscientist David Marr presented his research "Vision: A computational investigation into the human representation and processing of visual information" in 1982. It was founded on the idea that image recognition’s starting point is not holistic objects. Instead, he focused on corners, edges, curves, and other basic details as the starting points for deeper visual processing. 

According to Marr, the image processing had to function in a hierarchical manner. His approach stated that simple conical forms can be employed to put together other complex objects. 

The evolution of the Hough Transform, a method for recognizing complex patterns, was another important event around this period. The algorithm was foundational for creating advanced image recognition methods like edge identification and feature extraction. 

At the beginning of the 1980s, another significant step forward in the image recognition field was made by the Japanese scientist Kunihiko Fukushima. He invented the Neocognitron, seen as the first neural network categorized as ‘deep’. It is believed to be the predecessor of the present-day convolutional networks used in machine learning-based image recognition. 

The Neocognitron artificial network consisted of simple and complex cells that identified patterns irrespective of position shifts. It was made up of a number of convolutional layers, each triggering actions that served as input for the next layers. 

In the 1990s, there was a clear shift away from David Marr’s ideas about 3D objects. AI scientists focused on the area of recognizing features of objects. David Lowe published the paper Object Recognition from Local Scale-Invariant Features in 1999, which detailed an image recognition system that employs features that are not subject to changes from location, light, and rotation. Lowe saw a resemblance between neurons in the inferior temporal cortex and these features of the system.

Gradually, the idea of neural networks came to the front. It was based on the structure and function of the human brain — with the idea of teaching computers to learn and spot patterns. This is how the first convolutional neural networks (CNNs) came about, equipped to gather complex features and patterns for more complicated image recognition tasks. 

Again, in the 1990s, the interplay between computer graphics and computer vision pushed the field forward. Innovations like image-based rendering, morphing, and panorama stitching brought about new ways to think about where image recognition could go. 

2000s and 2010s: The Stage of Maturing and Mass Use

In the first years of the 21st century, the field of image recognition reshifted towards object recognition as a primary goal. The first two decades were a time of steady growth and breakthroughs that eventually led to the mass adoption of image recognition in different types of systems. 

In 2006, Princeton Alumni Fei-Fei Lin, who later became a Professor of Computer Science at Stanford, was conducting machine learning research and was facing the challenges of overfitting and underfitting. To address them, in 2007, she founded Imagenet, an ameliorated dataset that could power machines to make more accurate judgments. In 2010, the dataset consisted of three million visual items, tagged and categorized in over 5,000 sections. Imagenet served as a major milestone for object recognition as a whole. 

In 2010, the first Imagenet Large Scale Visual Recognition Challenge (ILSVRC) brought about the massive evaluation of object identification and classification algorithms. 

It led to another significant step in 2012 — Alexnet. The scientist Alex Krizhevsky was behind this project, which employed architecture based on convolutional neural networks. Alexnet was recognized as the first use of deep learning. This brought about a significant reduction in error rates and boosted the whole field of image recognition. 

All in all, the progress with Imagenet and its subsequent initiatives was revolutionary, and the neural networks set up back then are still being used in various applications, such as the popular photo tagging on social networks. 

2020s: The Power of Image Recognition Today

Our current decade is a witness to a powerful move in image recognition to maximize the potential of neural networks and deep learning algorithms. With their help, deep learning algorithms are constantly evolving and gaining higher levels of accuracy, as well as pushing further the advancement of the whole field with a focus on classification, segmentation, and optical flow, among others.  

The industries and applications in which image recognition is being used today are innumerable. Just a few of them include content moderation on digital platforms, quality inspection and control in manufacturing, project and asset management in construction, diagnostics and other technological advancements in healthcare, automation in areas like security and administration, and many more. 

Learn How Image Recognition Can Boost Your Business

At Imagga, we are committed to the most forward-looking methods in developing image recognition technologies — and especially tailor-made solutions such as custom categorization — for businesses in a wide array of fields. 

Do you need image tagging, facial recognition, or a custom-trained model for image classification? Get in touch to see how our solutions can power up your business. 


trust and safety content moderation

Trust and Safety Basics for Content Moderation

The rise of digital communities and online marketplaces has brought immense changes in the ways we interact with each other, purchase goods, and seek various professional services. 

On one hand, all the different social platforms with user-generated content allow us to communicate with peers and larger social circles and share our experiences through text, audio and visuals. This has expanded and moulded our social lives dramatically. 

At the same time, the digital world has taken over the ways in which we look for and buy products and services. Many of us have embraced online shopping, as well as the sharing economy — from cab rides to apartments. 

While many of these advancements are undoubtedly making our lives easier and often more enjoyable, the shift to digital brings about some challenges too. Among the most significant ones is ensuring the safety of online users. Protecting people from fraud, scam and misuse, inappropriate and harmful content, and other types of digital risks has thus become essential for digital platforms of different kinds. 

The mass adoption and success of a social community or marketplace today is directly linked to the level of trust that people have in it. As users get more and more tech-savvy and gain experience online, they need to feel that their privacy and security are in good hands. 

This is where Content Moderation Trust and Safety programs become essential, and solid content moderation is a key element in them. In the following sections, you can find an overview of Trust and Safety principles for today’s dynamic digital landscape — and the role of moderation in ensuring their efficacy.

trust and safety content moderation

What Is a Trust and Safety Program?

Trust and Safety programs are not simply tools to meet legal standards and regulatory requirements. They are company plans which aim at positioning a digital platform as a trustworthy place which can offer a high level of protection to its users. 

In essence, a Trust and Safety program consists of precise guidelines on how to bring down the risks from using a platform to a minimum. The major threats include exposure to disturbing, inappropriate or offensive content, scams, fraud, bullying, harassment, insults, and similar. 

1. The Importance of Trust and Safety Programs

Putting in practice an effective Trust and Safety program is essential for the reputation and positioning of digital platforms today — from social media and online marketplaces to dating platforms and booking websites. People are increasingly more aware of the risks they can face online and prefer to opt in for websites and apps that have a solid track record. 

For digital platforms, complying with solid Trust and Safety requirements is the key to increasing user base, minimizing churn, and boosting the loyalty of current users. In business terms, Trust and Safety practices ultimately have a strong impact on the bottomline. Online businesses based on social communities and user-generated content rely heavily on the level of trust for the growth of their revenue, scaling, and global expansion. 

Protecting users on digital platforms is not only a smart business decision, though. It’s also a question of moral obligations towards vulnerable groups and the community as a whole. In more and more places around the world, safety and privacy are legal requirements that online businesses have to observe rigorously. 

2. Essentials for Trust and Safety Programs

When it comes to crafting working Trust and Safety programs that truly deliver on their promises, there are a number of considerations to keep in mind.

First and foremost, a functional program should be able to address the wide variety and the growing amount of potential violations. They’re not only abundant, but keep changing, as violators seek innovative ways to fulfill their goals and go around protection mechanisms. It’s also important to note that risks vary depending on the communication channels — which means different strategies may be necessary to address the growingly diverse safety and privacy threats. 

Additional considerations include the variety of languages that your digital platform boasts. With multilingual support, the challenges grow. In addition, even in a common language like English, inappropriate behavior and content can take many different shapes and forms. There are also cultural differences that can affect how trust and safety should be upheld.  

content moderation laws

Content Moderation in the Context of Trust and Safety

One of the most powerful tools that Trust and Safety managers of digital platforms have in their hands is content moderation

The process of moderation entails the monitoring of content — text, images, video, and audio — with the aim of removing illegal and harmful items that pose risks to different groups and jeopardize the reputation of an online brand. Through these functions, content review is essential to ensuring the trust of users in and the required level of safety for guaranteeing protection from illegal and harmful items and actions. 

With effective content moderation, digital platforms can protect their users from:

  • The sale of unlawful and dangerous goods
  • Dissemination of hateful and discriminative ideas
  • Radical and criminal behavior of other users 
  • Exposure to gruesome visuals 

How to Boost Your Content Moderation Efforts

With the rapid growth of digital platforms and the immense amounts of content that need to be reviewed to ensure Trust and Safety, relying on manual content moderation can be daunting. In fact, it may prove practically impossible to ensure on-the-go moderation when the volume of content that goes online grows exponentially. 

Automatic content moderation powered by Artificial Intelligence is proving as the most appropriate and effective solution to this conundrum. It doesn’t mean fully replacing moderation teams with machines — but involves the use of powerful platforms to minimize and simplify the work for human moderators.

The automatic algorithms can remove items that are in direct contradiction with the rules and standards of a digital platform. This saves a ton of time and effort that otherwise a moderation team has to invest in sifting through the piles of content. When there are items that are contentious and the thresholds for removal are not reached, the moderation platform directs them for manual review. 

In addition to dramatically increasing the productivity and speed of the moderation process, automatic content moderation spares content moderators from having to look at the most disturbing and gruesome content. This contributes positively to the parameters of the job which is known for being high-risk and traumatizing for many. 

Imagga Helps You Deliver on Trust and Safety

Crafting and enacting a Trust and Safety program for your digital platform gets easier with effective content moderation. Imagga’s CM solution provides you with the right tools to protect your users from harmful and illegal content. 

With Imagga, you can handle all types of content, including text, images, video and even live streaming. The platform will monitor all posted content and will automatically remove items that are not compatible with your community guidelines. You can set thresholds for content flagging for items that need to be processed by human moderators. 

Our content moderation solution allows you to set content retention policies that further assist you in meeting Trust and Safety requirements, as well as official regulations. 

Want to get started? You can refer to our in-depth how-to guide or get in touch straight away to check out how Imagga can boost your Trust and Safety efforts.  


Online Communities Safe

How Platforms Can Keep Their Online Communities Safe? Our 4 Best Practices

The digital world has steadily become an indispensable part of our real lives — and with this, the numerous risks posed by online interactions have grown exponentially. 

Today online platforms where people can communicate or share user-generated content need to step up their protective measures. That’s necessary for ethical, reputational, and legal reasons.

For one, digital platforms have a responsibility to safeguard the interests of their users — and especially of vulnerable groups among them. Protecting online communities and providing an inclusive environment is imperative from the point of view of branding too. There’s also a growing body of national and international legislation requiring concrete safety measures from online platforms. 

Whether you’re just launching an online platform, or are looking for ways to boost the safety measures of an existing one, there are tried-and-tested practices you can implement. At their core, they’re targeted at preventing intentional and unintentional harm to your users and at protecting their privacy, safety, and dignity. 

Online Communities Safe

How To Keep Your Online Communities Safe

We’ve compiled a list of proven tips for setting up a protection plan for your online community. They can help you get ahead of the threats — and minimize the necessary efforts. 

1. Check Your Platform Design for Risks

It’s way more effective and cheaper to take preemptive actions towards risks — rather than waiting for harm to happen and addressing it only then. 

That’s a solid guiding principle for your platform’s protection plan. You can apply it already during the design stage when you’re defining the features and functions you’d like to include.  

Most importantly, you can plan the functionalities of your platform with safety in mind. This includes considering:

  • How ill-meaning users can abuse the platform and harm or defraud others — and how you can prevent that 
  • How safety principles can be implemented in the creation of features and functions
  • The types of harmful content that can be or is most likely to be generated on your particular platform
  • How the interaction between the different functionalities can give rise to risks and harms for users
  • How to set up an effective reporting and complaints system 
  • Ways to automate the processes, taking care of users’ safety and minimizing the risk of exposure to unsafe content

2. Analyze Vulnerable Groups at Risk

The next essential step in your protection plan is to identify the groups using your platform that are at a higher risk from online harm. 

Most commonly, one of these groups is that of younger users. Naturally, they shouldn’t be exposed to unsafe and adult content. They should also be protected from the potential advances of older users. In some cases, you may even want to limit the age for the users of your platform. 

There are different ways to address the needs of younger users, such as:

  • Setting up a trustworthy system for verifying the age of users 
  • Creating access restrictions for younger users
  • Establishing rules for interacting with underage users and enforcing restrictions through technology

Children are just one of many potential vulnerable groups. Your analysis may show you other types of users who are at an increased risk of harm while using your online platform. These may include differently-abled users, members of minorities, and others. 

Depending on the precise risks for each vulnerable group, it’s important to have tailored plans for protection for each of them. It’s also a good idea to improve the overall safety of your platform — so you can deliver an inclusive and protected environment for everyone.  

internet safe space

3. Set Up a Trust and Safety Program and a Dedicated Team

Building and implementing a sound Trust and Safety program has become an essential prerequisite for online platforms that want to protect their users and be in legal compliance. 

In essence, your Trust and Safety program is the command center of all your efforts to protect your users. It has to contain all your guidelines and activities intended to minimize risks connected with using your platform. 

Some crucial aspects to consider include:

  • The wide variety of potential violations that can be committed
  • The dynamic nature of potential violations which evolve with technological changes
  • The different nuances in harmful and inappropriate user content and interactions
  • The most effective approaches to content moderation as a central part of your program

Online platforms that take their Trust and Safety programs seriously have dedicated teams making sure that community rules are respected. This means having an overall approach to safety, rather than simply hiring a content moderation person or team.

Your safety team should:

  • Know thoroughly the major risks that users face on your platform 
  • Be knowledgeable about your protection practices 
  • Have the right resources, training, and support to implement your Trust and Safety program effectively 
how to be internet safe

4. Don’t Spare Efforts on Content Moderation

Finally, we get to the essential protection mechanism for online platforms with user-generated content and communication: content moderation. It is an indispensable tool for keeping your community safe. 

Content moderation has been employed for years now by platforms of all sizes — from giants like Facebook and Twitter to small e-commerce websites. It entails the practice of filtering content for different types of inappropriate and harmful materials. Moderation can span text, visuals, video, and live streaming, depending on the specifics and needs of a platform. 

While content moderation is the key to a safe and inclusive online platform, it takes its toll on the people who actually perform it. It’s a burdensome and traumatic job that leaves many moderators drained and damaged. Yet, it’s indispensable.

That’s why automatic content moderation has become an important technological advancement in the field. Powered by Artificial Intelligence, moderation platforms like Imagga take care of the toughest part of the filtering process. Image recognition and text filtering allow the fast, safe, and precise elimination of the most disturbing content, whether it’s in written posts, photos, illustrations, videos, or live streaming. 

Naturally, there’s still a need for human input in the moderation process. But that’s possible too, by combining automatic filtering with different levels of engagement by human moderators. The blend between effective automation and expert insights gets better with time too, as the AI algorithms learn from previous decisions and improve with each moderation batch.  

Automating Your Content Moderation: How Imagga Can Help

Most safety measures are time-consuming and need specific members of staff to apply them. 

The good news is that the labor-intensive and traumatic content moderation can be easily automated — taking it to unseen speed and safety levels. This is what Imagga’s AI-powered automatic content moderation platform can deliver.

The moderation solution can be tweaked to match the exact needs of your platform at any given moment. For each of your projects that need content monitoring, you can set up priority levels, batch sizes, content and retention policies, and categories management. Most importantly, you can control the threshold levels for human moderation when borderline cases have to be reviewed by a moderation expert.

You can also easily modify the settings for your moderators by assigning them to different projects, and setting custom rules for them to follow, among others. The moderation process for your staff is simplified and as automated as possible. 

With Imagga, you can either provide the platform to your in-house moderation team, or you can hire an external team from us that will skillfully complement your protection measures. In both cases, the AI moderation algorithms do the heavy job, complemented by the minimum possible input from human moderators. 
Ready to give it a go? You can get in touch with us to find out how Imagga can help you protect your online community with its powerful content moderation solutions.


benefits ai content moderation

Benefits of AI Content Moderation | Which Top Business Challenges Does It Solve?

User-generated content has transformed the internet — and online platforms where people can share text, visuals, videos and live streams are growing by the minute. 

This unseen scale of content creation in the last decade is impressive. It certainly brings new ways for self-expression for users, as well as new opportunities for businesses. At the same time, digital platforms can easily — and unwillingly — become hosts of certain users’ malicious intentions. From pornography and violence to weapons and drugs, harmful and illegal content gets published online all the time. 

This brings numerous challenges for online businesses relying on user-generated content, making moderation a requirement for ensuring a safe online environment. Platforms have to protect users and uphold their reputation — while making growth possible and complying with legal regulations.  In this article we'll go over the benefits of using AI content moderation compared to manual moderation.

benefits ai content moderation

Benefits Of AI Content Moderation

The complex task of managing content moderation at scale and in the rapidly evolving digital environment is made easier by moderation platforms powered by Artificial Intelligence. Solutions based on machine learning algorithms help businesses handle many of the challenges for which manual content review simply won’t do the job. 

Here are the most notable benefits of AI content moderation for your platform. 

1. Enabling Content Moderation at Scale

The biggest challenge for digital platforms based on user-generated content — from travel booking and dating websites to e-commerce and social media — is how to stay on top of all that content without automatic censoring and delays in publishing. 

The need for review of content is undoubtful, and platforms of all types and sizes are looking for viable solutions to execute it. However, manual moderation comes with a high price tag — both in terms of financial investment, as well as for human moderators’ well-being. It’s also quite challenging to enforce for certain types of content, such as live streaming, where moderation has to occur in real time and should include video, audio and text. 

Automatic content moderation complements the manual review approach and can increase its accuracy. It makes the process faster, saving tens and thousands of work hours. What’s more, AI-powered systems can go through massive amounts of information in record time, ensuring the speed and agility that modern digital platforms require. As algorithms learn from every new project — when human moderators take final decisions on dubious items and from the processing of huge volumes of content — AI can truly enable effective scaling for digital businesses. 

content moderation benefits

2. AI Handles What People Shouldn’t 

It’s not only expensive to hire and sustain a large moderation team when the amounts of posted content grow. It’s also a great risk for moderators who sift through the sheer volumes of posts and get exposed to the most disturbing and harmful content out there. 

The reports on the harm of content moderation on the psychological well-being of people are numerous. Stress, post-traumatic disorders, and desensitization are just some of the dire effects that moderators suffer from. The most popular social media like Facebook and Instagram have been criticized a lot about this in recent years

AI-powered moderation solutions don’t fully replace humans. Instead, they just take care of the hardest part of the job — the first round of screening. Moderation platforms can automatically remove content that is immediately recognized as illegal, graphic, noncompliant with a platform’s rules, or harmful in any other way. Only items that are questionable remain for manual moderation. This reduces the workload for content moderators and makes their job more manageable. This is probably one of the biggest benefits of using AI for content moderation.

automated content moderation

3. Automatic CM Ensures Legal Compliance

Providing high-quality and timely content moderation is not only a matter of protecting users and your platform’s reputation as a secure online place. More and more legal requirements are enforced to safeguard people from exposure to harmful content. 

There are specific regulatory frameworks that digital platforms have to comply with, depending on where a business entity is based. The European Union’s Digital Services Act is setting the tone on the Old Continent, as are some individual states too. The US is also moving forward with requirements for effective content moderation that protects users. 

Automating big chunks of your moderation makes legal compliance easier. You can set automatic thresholds for removal of illegal content, which means it will be taken down in no time. The AI can also sift through content which would otherwise raise privacy issues if processed by people. Blurring of sensitive information can also be done to ensure private data protection. The whole content review process becomes faster, which minimizes the chances of non-compliance for your business and of unregulated exposure for users. 

4. Multilingual Moderation with AI Is Easier

Content moderation needs to be executed in different languages to meet the needs of global platforms and local websites alike. This applies to all types of content, including visual materials that contain words. 

The traditional moderation approach would be to hire or outsource to a team of moderators who have the necessary linguistic knowledge. This can be both difficult and expensive. It may also be quite slow — especially if multilingual moderators have to handle a couple of projects in different languages at the same time. 

With machine translation, moderation in languages other than English can be automated to a certain extent. Even when the process is handled by people, they can get immense support from the automatic translations and flagging.   

5. Automatic Moderation Allows On-the-Go Adjustments

Manual moderation can be somewhat slow to adjust to novel situations. When there is a new screening policy to apply, or new types of inappropriate content to include, this requires creating new procedures for content moderators. Often, introducing changes to the moderation process also requires re-training to help moderating staff stay on top of the most recent trends. 

AI-powered moderation can help with the flexibility challenge by allowing easy adjustments to content screening thresholds, project moderation rules, and many more variables. Automatic platforms can be tweaked in various ways to accommodate the current needs of the moderation process. 

In addition, when the automatic review is paired with human moderation, the process can become truly flexible. Batch sizes and priority levels for projects can be changed across the systems, making the accommodation process for moderators easier and faster. Assigning projects to the right team members is also enabled, leading to higher productivity and improved satisfaction among moderators with specific skill sets. 

How Imagga Can Help Your Online Platform?

Artificial Intelligence has fueled the creation of powerful content moderation platforms. Imagga’s CM solution is here to make the moderation challenge easier to handle. 

Imagga processes all types of content — from text and visuals to video and live streaming. You can manually set the types of inappropriate content you want to filter, as well as the thresholds for removal and referral to human moderators. In fact, you can control the whole process — and automate the parts that you want, while keeping the control you need. 

With Imagga, you can adjust content retention policies to comply with legal requirements. The platform also makes the moderators’ jobs easier by allowing different project priority levels and batches, as well as custom moderation rules and easy flagging process. 
Ready to give it a go? Take a look at our extensive how-to guide and get in touch to see how Imagga’s solution can solve your challenges related to content moderation.